SN Fraud Communication Lead
Wave Mobile Money
SN Fraud Communication Lead
Dakar, Dakar, Senegal • View all jobsOur mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
We’re looking for a Fraud communication lead who’s resourceful and excited about getting things done. You'll be responsible for leading our Fraud Communication Officers team in Senegal.
In this role, you'll:
- Supervise and support Fraud Communication Officers to meet their targets.
- Manage incoming and outgoing customer calls related to fraud.
- Report bugs and maintain daily fraud activity records.
- Assist with scheduling and task assignments.
- Assess resource needs and participate in hiring processes.
- Promote Wave’s values through leadership and daily actions.
Key details
- Location: You'll work from our office in Senegal and may travel to field locations.
- Work authorization in Senegal is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- Free food and a beautiful office space when working at the office.
- We support Airtime reimbursement.
- Airtime reimbursement.
Requirements
- At least a year of experience working in a customer-related field and in fraud.
- Fluency in English, French, and Wolof.
- Primary degree education.
- Being able to work at flexible schedules.
You might be a good fit if you:
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Default naturally to over-communication and proactive coordination.
- Pay extreme attention to detail and strive for excellence in every task.
- Maintain a strong client orientation with excellent interpersonal skills.
- Thrive in a collaborative, team-driven environment.
- Remain available throughout the week, including weekends when necessary.
- Bring experience from a Customer Service or Mobile Wallet support background.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.