The Business Incident Response (BIR) team within Global Response Operations (GRO) strategically coordinates rapid end-to-end resolution of high-level escalations that threaten Meta’s business brands, partner relationships, and revenue streams. The team leads holistic responses to business incidents, providing bespoke, business-critical support to executives during crises by operating off-process and overriding barriers that could delay resolution. The team dynamically prioritizes resources to own mission-critical incidents and works cross-functionally with over 100 teams across Meta.As a Business Incident Response Specialist, you will be a best-in-class specialist with expertise in operations, policy, process, and project management. You will handle complex, executive-level escalations requiring strategic thinking, risk assessment, and rapid decision-making under ambiguity and pressure.

Business Incident Response Specialist Responsibilities:

• Lead rapid, end-to-end resolution of high impact business incidents, coordinating cross-functional teams and stakeholders
• Provide in-depth knowledge of crisis response leveraging technical knowledge of incident management and escalation protocols
• Manage client communications and relationships effectively, acting as a trusted advisor to internal and external partners, including executives
• Operate effectively under impact-focused, time-sensitive environments, maintaining composure and delivering quality decisions
• Collaborate with policy, process, and product teams to identify root causes and implement scalable solutions
• Defend ideas and strategies effectively while remaining open to feedback and adapting as needed
• Embody Meta’s company values and guiding principles in all interactions and decision-making
  
  

Minimum Qualifications:

• 4+ years of experience in crisis response, incident management, and operational risk mitigation
• Proven experience in client communications and relationship management, with a sales-oriented mindset to understand and address business needs
• Experience in working effectively under pressure and in ambiguous situations, making sound decisions quickly
• Experience in project management and cross-functional collaboration across wide-ranging teams
• Experience engaging with executives and stakeholders at all levels
• Passion for social media and real-time crisis management
• Possesses the ability to think strategically and effectively evaluate risks
  
  

Preferred Qualifications:

• Experience navigating complex organizational structures and influence without authority
• Experience in a high-stakes operational or crisis response role
• Familiarity with Meta’s internal tools and escalation processes
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

$97,000/year to $139,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.