Job Title: Business Analyst - Salesforce Supplier Mailbox Support & Negotiations
Location: Noida (Hybrid/Remote work options available)

Job Overview:

We are seeking a proactive and detail-oriented Salesforce Support Specialist to join our team. In this role, you will manage the supplier mailbox and use Salesforce to assist suppliers whose payment terms are being extended. You will play a crucial role in building and maintaining strong supplier relationships by delivering timely, clear, and professional communication regarding payment processes and term extensions.

Key Responsibilities:

• Monitor the supplier mailbox within Salesforce and promptly respond to incoming inquiries.
• Communicate with suppliers regarding payment term extensions, ensuring clarity and professionalism in all correspondence using approved FAQs.
• Collaborate with the internal working capital and procurement teams to gather information on extended payment terms and their impact.
• Track and document all supplier communications within Salesforce to maintain accurate records of inquiries and responses.
• Escalate complex or urgent supplier issues to senior team members when necessary and per the approved Playbook.
• Assist with reporting and analysis of mailbox activities and supplier responses.
• Support the team in improving communication templates and workflows to enhance the supplier experience.

Required Skills & Qualifications:

• Currently pursuing or recently completed a degree in Business, Finance, Communications, or a related field.
• Basic knowledge of Salesforce or other CRM systems is a plus.
• Strong written and verbal communication skills, with attention to detail and clarity.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Comfortable working with cross-functional teams and handling sensitive information.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel and Outlook.

What You'll Gain:

• Hands-on experience with Salesforce and supplier communications.
• Exposure to financial operations, specifically around payment terms and supplier management.
• Opportunity to work with a dynamic team in a growing area of financial and operational management.
• Networking opportunities and potential for future roles within the company.